 How to order
Our Internet shopping service is available 24 hours a day, every day via an online shopping basket linked to a secure checkout. Secure debit/credit card processing is carried out by Securetrading. Simply click the "Add to Basket" buttons next to the items you require. You can view the contents of your shopping basket by clicking the "View Basket" icon at the top right of any product screen. When you are ready to order click the "Checkout" button.
Payment Options
 To pay by debit or credit card, just click the "Checkout" on the Shopping Basket screen. The secure payment screen will appear. Please carefully enter your card details as requested. If you experence any problems, you can call us on 01670 822298 or 01670 714466. If we cannot take your call immediately, please leave a message and we will return your call.
To pay by phone, please call 01670 822298 or 01670 714466 and have your debit or crdit card details ready.
To pay by PayPal, choose the PaPal option on the "Payment Options" list on the checkout screen.
To pay by cheque, please choose the cheque option in the shopping basket, print out your order form and send it with your cheque to the address on the form. but please note that we must wait for cheques to clear before we can despatch orders. We accept Postal Orders and we do not have to wait for these to clear.
We will normally despatch your order within 1 to 3 business days (excluding weekends). Please allow 5 business days for delivery.
Our retail shop is open 6 days a week. The hours are Monday to Saturday 10 am to 5 pm. click here for a local map and address.
Out of stock items
We keep as much in stock as possible, but if a part of your order is out of stock, we will notify you of the delay and despatch your order as soon as possible. If our suppliers are out of stock, the item will be marked as out of stock on your packing slip and we will send it on to you as soon as we can for no additional postage charge. If you require a refund on an out of stock item, it will be removed from your order.
Postage and packing
The Delivery address must have a UK postcode. This includes Great Britain, Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses.
Postage and packing is £3 for orders of less than £60. Postage and packing is free on orders totaling £60 or more. If non-faulty goods are returned and the value of the order is reduced to less than £60, the postage and packing charge will be deducted from any refund.
Overseas Customers: Please Read Carefully
If you wish to place an order, you must enter a delivery adress in one of the areas covered by UK postcodes. No orders will be despatched to any other address. If a non UK postcoded address is entered, the order will be cancelled and we reserve the right to deduct an administration charge from any refunded payments.
Delivery
This paragraph applies only to orders despatched to addresses covered by UK postcodes. Our aim to despatch orders within 1-2 working days. Most orders are sent by Royal Mail First Class post. Heavy parcels are sent by Parcel Post. If goods are not delivered within 10 working days, please contact us. If we cannot trace the order, we will send a replacement within the next 7 days.
Returns and Refunds
If your goods arrive in a damaged or faulty condition, please contact us us within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Please contact us before returning damaged goods.
If you are not satisfied with anything you have ordered, please return the item(s) to us within 7 days of receipt. Please enclose a copy of your packing slip indicating what is being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit to us. Any replacement items should be ordered through the website as a new order.
Some items, e.g.. cards, envelopes and flowers must not be returned in jiffy bags unless additional reinforcement is inserted. Goods must be returned in an as new condition. It is your responsibility to ensure that returned goods are suitably packed for posting. A refund will not be given on any return goods that are not received in an as new condition.
Where non-faulty goods are returned and the total order amount is reduced to less than £60, refunds will be given less the £3.00 postage charge.
Refunds for returned items will be made either by cheque or to the credit/debit card on which the purchase was made within 14 days of receipt of the returned item(s).
Contact us
Please click button
to send us an e-mail
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Craftsite is owned and operated by
T & M A Nicholson
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Craftsite, Unit 6i
Admiral Business Park,
Nelson Way,
Cramlington,
Northumberland,
NE23 1WG
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Our telephone numbers are:
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01670 714466 or 01670 822298
Fax 01670 714419
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Excess Postage and Special Delivery
If you would like us to send your order by special delivery, send us an e-mail and we will advise of the additional cost.
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